Delivery & returns
Shipping & Returns
Every DAILE order is prepared, quality-checked and dispatched from Riga, Latvia. Delivery is free to Latvia, Lithuania and Estonia at any order value, and to all other destinations from €100.
Shipping & Delivery
Order processing: Orders are normally processed within 1–2 business days. Processing may take longer during peak periods.
Estimated delivery times after dispatch:
- European Union: 1–3 business days via FedEx International Priority
- United States: 2–4 business days via FedEx International Priority
- Other international destinations: 3–7 business days
Delivery times are estimates and are not guaranteed. Tracking information is sent when the order ships.
Customs and import charges: Within the European Union, product prices include VAT and no import duties apply. For destinations outside the EU, applicable import duties and taxes are calculated and paid at checkout, separately from the product price and shipping, so nothing is due on delivery. Where collection at checkout is not supported, the carrier or local authorities may collect them on delivery. Full details are in our Shipping Policy.
Returns
Art puzzles (non-personalised gift sets) can be returned within 30 days of delivery.
Return eligibility
- The return request must be submitted within 30 days of delivery.
- The item must be new, unused, unassembled, and returned in its original packaging with all included components.
- Proof of purchase or the order number is required.
How to start a return
Email info@daile.art before sending an item back. Include your order number, the item you wish to return and the reason for the request. We arrange the return with FedEx and e-mail you a return label with instructions.
Items sent without prior return instructions may be delayed or refused.
Return shipping
Return shipping is at your cost: the cost of the FedEx return label is deducted from your refund.
If an item is defective, damaged in transit, or incorrect, contact us with photographs. Once the claim is approved, DAILE covers the return shipping cost and sends a free replacement or refunds the item price.
Exchanges
We do not offer exchanges. To get a different artwork or gift set, return the item and place a new order.
Refunds
There is no restocking fee. We refund the item price, less the cost of the FedEx return label, to the original payment method as soon as the parcel has been handed to FedEx. Your bank or payment provider may require additional time to display the refund.
Original shipping charges are not refundable unless the item was defective, damaged, incorrect, or applicable law requires otherwise.
Personalised (Make it personal) items
Personalised items are made to order for you, so they cannot be returned unless they are faulty or damaged. This does not affect your rights if the product is defective, damaged, or incorrect.
Contact
Email: info@daile.art
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.