Shipping, Returns & Exchanges
Shipping & Delivery
Order processing: Orders are normally processed within 1–2 business days. Processing may take longer during peak periods.
Estimated delivery times after dispatch:
- European Union: 1–3 business days via FedEx International Priority
- United States: 2–4 business days via FedEx International Priority
- Other international destinations: 5–13 business days
Delivery times are estimates and are not guaranteed. Tracking information is sent when the order ships.
Customs and import charges: For the European Union, DAILE covers customs duties and import charges. For the United States, shipping and import fees are paid together at checkout (delivered duty paid) — we handle all customs formalities and nothing is due on delivery. For Canada, no duties or import taxes apply — you pay only the product price and shipping shown at checkout. Customers in other destinations are responsible for charges imposed by local authorities.
Returns & Exchanges
For eligible standard products, DAILE accepts returns of defective and non-defective items and offers exchanges within 30 days of delivery.
Return eligibility
- The return request must be submitted within 30 days of delivery.
- The item must be new, unused, unassembled, and returned in its original packaging with all included components.
- Proof of purchase or the order number is required.
How to start a return or exchange
Email info@daile.art before sending an item back. Include your order number, the item you wish to return or exchange, and the reason for the request. We will provide the return address and instructions.
Returns are accepted by mail only. Items sent without prior return instructions may be delayed or refused.
Return shipping and return labels
For non-defective returns or exchanges, the customer is responsible for arranging and paying for the return shipping label. We recommend using a tracked shipping service.
If an item is defective, damaged in transit, or incorrect, contact us with photographs. Once the claim is approved, DAILE will cover the reasonable return shipping cost or provide another appropriate remedy.
Exchanges
Exchanges are available for eligible items, subject to stock availability. If the requested replacement is unavailable, an approved refund will be issued after the returned item is inspected.
Refunds
There is no restocking fee. Once the returned item is received and inspected, approved refunds are issued to the original payment method within 7 calendar days. Your bank or payment provider may require additional time to display the refund.
Original shipping charges are not refundable unless the item was defective, damaged, incorrect, or applicable law requires otherwise.
Personalized and custom-made products
Personalized or custom-made products cannot be returned or exchanged for a change of mind because they are produced specifically for the customer. This exception does not affect your rights if the product is defective, damaged, or incorrect.
Contact
Email: info@daile.art
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.