Privacy policy

PRIVACY POLICY

Last updated: 15 January, 2026.

DAILE (“DAILE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://daile.art, purchase our products, or interact with us through email, SMS, social media, or other channels.

This Privacy Policy is designed to comply with applicable data protection laws, including:

General Data Protection Regulation (GDPR) and EU ePrivacy rules
U.S. federal and state laws, including the Telephone Consumer Protection Act (TCPA) and California Consumer Privacy Act (CCPA/CPRA)
Applicable carrier and industry guidelines (e.g., CTIA)

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

1.1 Information You Provide Directly

Name
Email address
Phone number
Billing and shipping address
Payment information (processed via secure third-party providers)
Account information (if applicable)
Communications with us (emails, SMS replies, support messages)
Custom content you upload (e.g., images for personalized products)

1.2 Information Collected Automatically

IP address
Browser type and device information
Pages viewed, interactions, and referring URLs
Cookies and similar tracking technologies

1.3 Information from Third Parties

Payment processors
Shipping and logistics providers
Marketing and analytics platforms (e.g., email/SMS providers)
Social media platforms (if you interact with our content)

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

Process and fulfill orders
Provide customer support
Communicate with you about your purchases
Send marketing communications (email and SMS, where consent is given)
Personalize your experience
Improve our products, services, and website
Comply with legal and regulatory obligations
Prevent fraud and ensure security

3. LEGAL BASES FOR PROCESSING (EU/EEA)

Under GDPR, we process personal data based on one or more of the following legal bases:

Consent (e.g., marketing emails and SMS)
Contractual necessity (e.g., order fulfillment)
Legitimate interests (e.g., improving services, fraud prevention)
Legal obligations

You may withdraw consent at any time.

4. SMS MARKETING & TEXT MESSAGES

4.1 Consent to Receive SMS Messages

If you opt in to receive SMS messages from DAILE, you expressly consent to receive recurring marketing or informational text messages at the phone number you provide.

Consent is not a condition of purchase.

Opt-in may occur via:

Website forms
Pop-ups
Checkout opt-ins
QR codes or keywords
Other compliant mechanisms

We maintain records of consent as required by law.

4.2 Message Content & Frequency

Messages may include:

Promotions and offers
Product updates
Holiday reminders
Order-related notifications (transactional)

Message frequency may vary. Message and data rates may apply.

4.3 Opt-Out and HELP

You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you will receive a confirmation and no further SMS marketing messages will be sent unless you opt in again.

For help, reply HELP or contact us using the details below.

5. EMAIL MARKETING

If you subscribe to our email list, we may send you marketing emails. You can unsubscribe at any time using the link provided in each email.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable website functionality
Analyze usage and performance
Support marketing and advertising

You may manage cookie preferences through your browser or consent banner (where applicable).

7. SHARING OF PERSONAL INFORMATION

We do not sell your personal information.

We may share personal data with:

Payment processors
Shipping and logistics partners
Email and SMS service providers
Analytics and marketing tools
Legal or regulatory authorities if required by law

All service providers are contractually obligated to protect your data and use it only for authorized purposes.

8. DATA RETENTION

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and regulatory requirements
Maintain records of consent (especially for marketing communications)

9. YOUR RIGHTS

9.1 EU/EEA Residents (GDPR Rights)

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with a data protection authority

9.2 U.S. Residents (CCPA/CPRA)

Depending on your state, you may have the right to:

Know what personal data we collect
Request deletion
Correct inaccurate information
Opt out of certain data uses
Not be discriminated against for exercising your rights

Requests may be submitted using the contact details below.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States and the European Union. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

11. DATA SECURITY

We implement reasonable administrative, technical, and organizational measures to protect your personal data. However, no method of transmission over the Internet is completely secure.

12. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 16 (or under 13 in the U.S.). We do not knowingly collect personal data from children.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

14. CONTACT INFORMATION

If you have questions about this Privacy Policy or your personal data, please contact us:

DAILE
Email: info@daile.art
Website: https://daile.art